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Your regional contacts

ARTS Asset Management Mag. Harald Fuchs
Mag. Harald FuchsHead of Austria
ARTS Asset Management Uwe Diehl
Uwe DiehlHead of Sales
ARTS Asset Management David Ganovsky
David GanovskySales Support
ARTS Asset Management Alexander Azmann
Alexander AzmannSales Director AT
Please note: In our position as an asset manager, we cannot offer investment advice. For detailed and non-binding personal advice on the opportunities and risks of investing in investment funds, we recommend that you contact a trusted advisor.
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Complaints Management

ARTS Asset Management GmbH has established a transparent internal procedure for the appropriate and rapid handling of complaints and/or inquiries from customers, investors, cooperation partners and employees in accordance with the applicable legal provisions. This procedure covers all complaints and suggestions that exist for our clients, investors, cooperation partners and employees in connection with an investment fund managed by ARTS Asset Management GmbH.

Your written request (by letter or e-mail) will be processed immediately. Depending on the complexity and extent of the matter, we will ensure a timely and customer-oriented response. You will receive feedback on your complaint no later than ten banking days after receipt of the complaint. If, due to the complexity of the matter, it becomes apparent that the processing procedure will take a longer time, we will inform you within the aforementioned period and provide you with the reasons for the delay.

In connection with the processing of your request you will not incur any costs.

Complaints and/or suggestions that involve a substantial risk or reputational risk are immediately brought to the attention of the management of ARTS Asset Management GmbH.

Complaint Manager contact:
Mag. Isabella Höllein
A-3100 St.Pölten, Siegfried Ludwig-Platz 2
Telefon: +43 2742 71241 28

Information on the Conciliation Body:
Joint Arbitration Body of the Austrian Banking Industry (GSK)
A-1045 Wien, Wiedner Hauptstraße 63
Telefon: +43 5 90 900 118337,


Schottenfeldgasse 20
A-1070 Vienna
Tel.: +43 1 9559596
Fax: +43 1 9559596 54


Siegfried Ludwig-Platz 2
A-3100 St. Pölten
Tel.: +43 2742 71241
Fax: +43 2742 71241 24